About this notice
This privacy policy describes how We Move People (operating from 270 Wakea Avenue, Suite B, Kahului, HI 96732, registered with the Hawaii Public Utilities Commission and ICC-licensed for interstate marine container shipping) collects, uses and protects information you give us through this website, by phone, by email, or in person during a walk-through or move-day. It applies to the wemovepeoplehawaii.com website and to the household-goods and marine container shipping services we operate out of Kahului, Maui. Hawaii state law and Maui County jurisdiction govern this policy.
What we collect
When you fill out the quote form, call the WMP desk, email Kai, or meet Tyler for an in-home walk-through, we collect: your name, your origin and destination addresses, the bedroom count and inventory description of the property, your phone number and email, your move-day window, and any access notes you tell us (HOA contacts, elevator slots, Lahaina access permits, gate codes). For mainland Pacific moves we also collect the receiving address at the West Coast port destination and the partner-crew handoff details. For inter-island moves we collect the destination harbor and the receiving property contact.
When you sign a binding flat figure, we add payment information (card or ACH details), the deposit transaction record, and the signed estimate document to your file. When the Matson or Pasha container is booked, the carrier’s bill-of-lading number and container number become part of your file. When move-day completes, the final invoice, the released-value declaration, and any signed delivery acknowledgment are added.
The website uses standard server logs (IP address, browser type, pages visited) and a single first-party analytics cookie that helps us see which pages are getting read. We do not run third-party ad pixels or behavioral tracking on this site.
Why we collect it
To write you a binding flat figure, to book the Matson or Pasha sail in your name, to coordinate the West Coast partner crew on a mainland Pacific shipment, to handle the Wailea or Kihei HOA certificate of insurance paperwork, to send you the container number and the tracking once the barge sails, to process payment, to file any Matson or Pasha container claim under the federal nine-month window, and to keep the regulatory records the Hawaii PUC and USDOT require us to keep.
Who we share it with
The Matson or Pasha carrier on the sail your container is booked on (bill-of-lading details). The West Coast partner crew receiving the mainland container (delivery address and contact). Your destination HOA or property management on inter-island runs (certificate of insurance and access details). Our payment processor (ACH or card transactions). The Hawaii PUC or USDOT on the rare regulatory inquiry. We do not sell, rent or trade your information to anyone for marketing.
How we protect it
The website runs over HTTPS. Customer files sit on a US-hosted business server with role-based access (Kai, Nalani, Tyler, Marisol). Payment processing runs through a PCI-compliant gateway; we do not store full card numbers on our systems. Paper files at the Wakea Avenue office sit in a locked cabinet. Files are retained for seven years after the last service date, then shredded or deleted per Hawaii state recordkeeping rules.
Container claims and your data
If you file a damage claim against a Matson or Pasha container shipment, we share your shipment file with the carrier’s claims department to support the claim. The federal nine-month window applies. Marisol handles the claims paperwork from our side and keeps you copied on every carrier communication.
Your rights
You can request a copy of the data we hold on you, ask us to correct anything wrong, ask us to delete anything outside the regulatory retention window, or opt out of any non-essential marketing email by replying “remove” to any message from us. Email Kai at [email protected] or write to We Move People, 270 Wakea Avenue Suite B, Kahului HI 96732. Hawaii residents have additional rights under Hawaii state privacy statutes; we honor every request within thirty days.
Changes
If we change this policy we update the date at the bottom of this page and post the change on the home page for thirty days. Last updated June 2026.